Terms of Service

Our Services

↦ Free Engraving

Hello, viewers. Engraving is an optional service; if you want to engrave your lovely words on your jewelry, don't hesitate to contact us for engraving. However, the nature of some jewelry, engraving is not possible, unique engraving and font might apply additional cost. And We also reserve rights of decline engraving if not applicable

↦ What Jewelry size chart we follows

You are ordering life’s most valuable things from us. So it’s necessary to order an exact size. And especially for rings, sometimes we find issues in ring size because it’s a minor difference country-wise. So please check the once inner diameter of your ring as per the following chart because we follow this international ring size chart.

Still if you not get your exact size Jewelry please contact us once if we can do something for you.

↦ Shipping options

We offer standard free shipping options that take 20 to 25 Business days for delivery. If you can’t wait to see your Jewelry in your hands, don’t worry. Please go with the express shipping option. That takes only 7 to 9 business days.  And charge will be only 30USD

Insured shipping is not included in standard or express shipping. So kindly request you please get in touch with us for insured shipping before shipping your jewelry. And Also it will be add more cost for shipment

↦ Make your dream Jewelry with us

Have something special in mind that you can’t find anywhere else? Golden Bird Jewels can make your dream Jewelry come to life. We'll help you design your Jewelry and find you the right Moissanite. Just click here and make it true (insert cad listing in here button)

↦ Flexible Payment Options

Golden Bird Jewels offers multiple ways to make your purchase.

↦ All major debit/credit cards

Golden Bird Jewels accepts Visa, MasterCard, American Express, razor pay, and PayPal.

↦ Bank wire

You can choose a bank wire payment option at checkout. – should add at the time of check out

↦ Layaway

Golden Bird Jewels also offers layaway payments for international customers. After an initial deposit, our layaway plan allows you to make monthly or weekly payments on any purchase. Sales tax on orders will be calculated based on the tax rate in effect the date your order ships. Please contact us for details. In order to reserve a piece of fine jewelry, a 30% transferable deposit is required to enter our bespoke design phase. This deposit is considered non-refundable and designed to show seriousness toward moving forward with Golden Bird Jewels. Deposits may be (if reason will be suitable) transferred to another piece of fine Jewelry should you change your mind. And Also 50% transferable deposit is required to start production of your jewelry. And you must have to complete your payment before otherwise your jewelry will not ship from here.

↦ Reserve your design

It will be paid service if you would like to reserve your design we will do it with following condition

  1. You have to inform us within 24 hours of order your Jewelry and the charge of reservation will be US$ 48.00.
  2. If your Jewelry is in process between CAD to production and you ask for reservation the charge of reservation will be 25%
  3. If you ask for reservation after accomplishing of your order the reservation charge will be increase 50%
  4. If you ask for reservation after shipping your Jewelry from here, then the reservation charge will be increase 100%

After payment of reservation of your Jewelry your product’s photo and videos will be not published publicly but it will be used for our personal data base.

Policies 

Returns/Exchange

↦ To Order Cancellations

  1. In order to cancel an order, we must be contacted once, within 24 hours of order placed.
  2. Custom or personalized order is not eligible for cancelation.
  3. If further work has already begun on your order, the applicable restocking/processing fee will be charged.
  4. Once you place the loose Moissanite order from Golden Bird Jewels (Whether it's listed or custom cut Order, certified or non-certified) does not eligible for return or cancellation in any condition, As I've already mentioned all the details including photos or videos of the finished item will be shared with the customers before shipment.

 

↦ To Returns

  1. To return your product you have to contact us once.
  2. Once the Return Order request has been received and reviewed, the return instructions will be emailed to you. Please ship the package back within 7 days after Golden Bird Jewels approval according to the instructions provided.
  3. You must have to follow our process, without that if any issue’s occurs with your order we will not responsible for that.
  4. While you will return your Jewelry we are not responsible if your parcel lost or for on hold by custom department.

 

↦ Exchange a Purchase

  1. Complete and submit the Order Exchanges Request.
  2. Once the Order Exchanges Request has been received and reviewed, if we find any misleading things regarding your order we will reject your request of cancelation.
  3. the return instructions will be emailed to you. Please ship the package back according to the instructions provided.
  4. Please email us the details of the new item(s) you would like in exchange for your returned order, and we will set up the new order in your account.
  5. In the case the exchange order isn't over $100 of the original order, there is a $15 shipping fee.
  6. In the case the exchange order value is less than the original value of the original order your order will be not applicable for the exchange purchase.

↦ Repair & Refund Service

  • To ensure you are confident about your purchase, we have a Repair Service, which gives you enough time to be in no doubt that you have made the right decision of buying Jewelry from Golden Bird Jewels. Our repair service can be done anytime with a Paid repair service.
  • We will offer you a full warranty for the entire 60 days after purchasing the Jewelry from my store.
  • If your Jewelry is outside the 60 days’ timeframe, we can still service your Jewelry with our Limited Lifetime Service Policy.
  • Golden Bird Jewels does not reimburse for work performed by 3rd party jewelers. Having work performed by 3rd party jewelers nullifies the Jewelry warranty (Without notifying us).
  • All the semi-mount settings or mount settings are non-returnable and non-refundable.
  • If your purchased item(s) shows any signs of defect or concerns that you want to resolve, then please contact us immediately via Chat Box, WhatsApp, Email or Call.
  • After reviewing your refund request the refund will be issue within 2 business weeks after receiving your return jewelry.
  • Mount jewelry Custom, Discounted and personalized order is not applicable for the refund
  • If it’s not possible to set the stone in mount jewelry (purchased from us) nearby local jewelry store and would like to return for remaking, the shipping and repair cost must have to pay by the customer

 

Limited Lifetime Warranty

↦ Paid Centre or Side Stone Tightening Service

Sometimes, the prongs holding your Moissanite can become loose due to the wear and tear of everyday activities. This is not a reflection of poor craftsmanship - a ring that is worn regularly is more likely to become damaged. It’s important to keep your center and/or side stones tight so that they don’t fall out.

↦ Complimentary Ring Cleaning

↦ Precious Metal Preservation

Precious metals require some maintenance over time to preserve their quality. Rhodium plating is a useful way to keep your precious metals protected. We recommend rhodium plating your Jewelry every years to keep it from becoming scratched or tarnished. Golden Bird Jewels offer complimentary rhodium plating once a year - all you have to do is pay for shipping + Rhodium plating. Contact a Golden Bird Jewels Customer Service Representative to arrange for your ring to be plated.

↦ Please Note: (Repairs)

In the event that there is ever a problem with your Jewelry or you are in need of other services that are not covered under our lifetime warranty, your Jewelry can be mailed back to our office for evaluation. Once inspected, should charges apply, you will be notified prior to any work being done to service your jewelry

↦ Your warranty is void if:

  1. Golden Bird Jewels determine that the product has been worked on or repaired by any party other than Golden Bird Jewels, or if the product forwarded to Golden Bird Jewels is not manufactured by Golden Bird Jewels
  2. You are missing proof and date of purchase
  3. You are missing a valid limited lifetime warranty return timeframe

International Order & Shipping Policies 

↦ Shipping Policy

↦ Perfect Packaging

We won’t ruin the surprise. Every order comes in a discreetly marked package so your secret will be safe. Every piece of Golden Bird Jewels comes in a tasteful Pretty Jewelry box so you can get the moment right.

↦ Ship to an Alternate Address

We offer alternate shipping address option, (Customer must have to provide) (Exclude PO box address, Military Address) So kindly confirm with us before shipment done of your order.

↦ Po Box and Military Address

We can’t ship your valuable Jewelry to Po Box or Military Address. So you can provide us alternate address for full fill shipping process.  

↦ Package or item lost

We daily track your parcel so if we find through tracking that you received your parcel successfully then after whole responsibility will be yours. Before that we take responsibility of your shipment that successfully reach at your home. 

 

↦ International Shipping

  1. International recipients are responsible for paying all customs duties and import fees. Golden Bird Jewels is not able to provide estimates or quotations of international import fees.
  2. All Shipments will be shipped through USPS/UPS/EMS. The Tracking comes after 48-72 hours of Parcel ship. You will get delivery in 07-09 business working days, if you go with the express shipping while placing the order and while giving the final confirmation before the shipment.
  3. We reserve rights to select shipping company for delivery your jewelry

↦ Additional Terms and Conditions

  1. If the buyer holds shipment from their side due to some reasons and after that, the shipping courier does not resume dispatch the parcel timely or may lose or damaged we're not responsible for that because we've already gone through the process and share tracking number so that buyer can track easily on daily basis. In this case, the receiver has to resolve this by contacting the shipping courier, whichever we use.
  2. We prefer to confirm the shipping address prior to shipping, and after shipment, if the buyer wants to change the address we cannot guarantee to do that. In some cases, we can do that as well for more contact us.
  3. If we track your Jewelry is marked as ship as per tracking number info. We will consider it has been successfully delivered at your address, still you will claim you not got your order you have to contact your local shipping company for clarification in that case we are not responsible for parcel lost or damage.

 

Secure Shopping 

↦ Safe Online Transactions

When you make a purchase online through Golden Bird Jewels, your information is protected through SSL encryption technology. SSL technology keeps your credit card information between your browser and web servers private and secure.

↦ Safe Over the Phone Purchases

If you would prefer to make a purchase over the phone rather than online, call customer service at +91 992 442 2215. We will be happy to help by taking your credit card information or help you arrange for a bank wire transfer.

 

 

↦ Safe Over the Email Purchase

If you would prefer to make a purchase over the email address than online, Kindly contact us on contact@goldenbirdjewels.com We will happy to help by taking your credit card information or help you arrange for bank wire transfer
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