FREQUENTLY ASKED QUESTIONS

Placing an order is simple. Browse our collections, select your preferred jewelry piece, choose the required specifications if available, and add it to your cart. Once you're ready, proceed to checkout, enter your shipping information, and complete the payment process securely.

We offer a variety of secure and flexible payment options including all major credit cards, PayPal, Google Pay, Shop Pay and Taza Pay [Card / Bank / QR].

Additionally, if you choose to process your payment through Shop Pay at checkout, you will have the option to use their flexible instalment plans. This allows you to split the cost of your order into smaller, more manageable payments over time.

Yes, you can modify your order. Customer satisfaction is our top priority. To ensure your jewellery perfectly matches your preferences, we will keep you updated and seek your approval throughout every stage of the production process. If you require any modifications while your piece is being made, we will happily make those changes, if it is possible and provide you with an updated look before we proceed to the next step.

If you realize you made a mistake on your order, please contact us as soon as possible at email contact@goldenbirdjewels.com to discuss your options. Please have your order number ready

To place a custom order, simply reach out us via email contact@goldenbirdjewels.comor WhatsApp us at +1 (646) 574-4032with your design ideas and reference photos. We will be absolutely happy to discuss your vision, refine the details, and provide a personalized quote. Once production begins, we will share updates and seek your approval at every single stage to ensure the piece is exactly what you want. We love bringing your unique jewellery dreams to life, so contact us today to get started!

Yes, international orders may be subject to customs duties or import taxes depending on your country's local laws. These charges are determined by your government and are the responsibility of the customer to pay upon delivery.

Yes, we offer flexible jewellery financing to help you purchase your dream piece with ease! You can split your payments into manageable amounts without the stress of paying everything upfront. Our financing process is transparent, with no surprise charges or interest fees.

For more details and to see exactly how it works, please visit our dedicated Jewellery Financing section.

Receiving your custom jewellery typically takes about 2 to 4 weeks in total. First, our CAD designers create a detailed CAD model of your item within 1–2 days. Next, our expert artisans dedicate 1–2 weeks to craft your jewellery with utmost precision and the finest materials. Finally, shipping takes 8-9 business days, and your piece will be carefully packaged with tracking information shared so you can easily follow its journey!

As soon as your jewellery is securely packaged and shipped, we will send you an email containing your tracking details. You can use this tracking number on the courier's website to easily follow your package's journey right to your doorstep.

Yes, absolutely! We understand that fine jewellery is a valuable item, which is why every Golden Bird Jewels order is fully insured during transit. From the moment your piece leaves our office until it is safely delivered into your hands, it is completely protected. You can shop with total peace of mind knowing that we take full responsibility for its safe arrival.

Yes, Golden Bird Jewels offers international shipping to various countries. Customers can check if their location is eligible for shipping during the checkout process.

No, we currently do not ship to P.O. Boxes. To ensure your jewellery is delivered safely and without any delays, please provide a physical residential or business address during checkout

Yes, you can absolutely change your shipping address after placing your order. To ensure your jewellery arrives exactly where you need it, our team will always reach out to confirm your final address with you right before your package is shipped!

For all international orders, we offer a simple flat-rate shipping fee of $30 USD. For domestic orders, shipping charges may vary based on your specific location and the total value of your order, which will be calculated and displayed for you at checkout.

We want you to love your jewellery! You may be eligible to return an item within 30 days of delivery under the following conditions:

• The item has a clear manufacturing defect or quality issue.
• In certain cases, if a product does not meet your expectations, return requests may be considered entirely at our discretion.

The following items are strictly final sale and cannot be returned for a refund:

• Custom or Made-to-Order Items: This includes unique sizes, personalized engravings, bespoke designs, or any items not listed in our standard online catalog.
• Sale Items: Orders placed under promotional events or discount campaigns (e.g., Valentine's Sale, Black Friday, etc.).
• Altered Items: Any jewellery returned in used, damaged, or modified condition.
• Fees: Shipping charges, express/rush order fees, and additional services are non-refundable.

Important Conditions:

• Prior Approval Required: Any return sent to us without prior approval will not be accepted.
• Quality Control Check: If a returned item fails our Quality Control inspection due to wear, damage, or unauthorized modifications, it will be sent back to you and no refund will be issued.
• After 30 Days: Returns are not accepted after 30 days. However, we may offer repair or exchange services (additional charges may apply). Please contact us in advance to check your eligibility!

No, you cannot return the custom-made pieces. Because custom and personalized pieces are specially handcrafted just for you and approved by you at every stage of production, these unique items are final sale and cannot be returned. However, if your piece arrives with a manufacturing defect, please reach out to us immediately.

If your return request is made within our 30-day timeline, Golden Bird Jewels will cover the return shipping costs. However, for any eligible repair or exchange services requested after the 30-day timeline, the customer is responsible for the return shipping fees.

If your return request is made within our 30-day timeline, Golden Bird Jewels will cover the return shipping costs. However, for any eligible repair or exchange services requested after the 30-day mark, the customer is responsible for the return shipping fees.

To start a return, simply email our team at contact@goldenbirdjewels.comor WhatsApp us at +1 (646) 574-4032with your order number and the reason for your return. Once you reach out, we will first inspect your request and verify that the product is fully eligible for a return according to our policy, after which the return shipping process can begin. We will gladly guide you through every step of the process and provide you with the exact return shipping instructions.

Keeping your beautiful jewellery sparkling at home is simple and safe with these easy steps:

• Soak: Place your jewellery in a bowl of warm water mixed with a few drops of mild dish soap (avoid harsh chemicals or detergents) and let it soak for 10–15 minutes.
• Brush Gently: Use a very soft-bristled toothbrush to gently clean away any dirt, paying close attention to the hard-to-reach areas underneath the gemstone setting.
• Rinse & Dry: Rinse the piece thoroughly under warm running water (make sure the drain is closed!) and pat it dry with a soft, lint-free microfiber cloth.

For the best results, we recommend giving your everyday pieces a quick clean once a month to keep them brilliant and shining like new

We highly recommend removing your Golden Bird Jewels pieces before showering, swimming, or going to bed.

• Showering & Swimming: Soaps, shampoos, and lotions can cause a filmy buildup on your gemstones, reducing their brilliant sparkle. Even worse, chlorine in pools and salt in the ocean can dull or erode precious metals over time.
• Sleeping: Your jewellery can easily catch on bedsheets or blankets while you toss and turn, which can loosen the delicate prongs holding your stones securely in place.

Taking your jewellery off before these activities is the easiest way to protect it from accidental damage and keep it looking flawless!

When you are not showing off your Golden Bird Jewels pieces, storing them correctly will prevent scratches and tangles. We recommend placing your jewellery in a cool, dry place, ideally inside a soft fabric-lined jewellery box.

No, precious metals like gold, silver, and platinum are not completely scratch-resistant. Because they are naturally soft, they can develop fine surface scratches over time from everyday wear and contact with harder surfaces.

To maintain their smooth finish, we recommend removing your jewelry during heavy physical activities and storing each piece separately to prevent rubbing.

The most accurate way to determine your size is to visit a local professional jewellery to have your finger measured. If you are measuring at home, you can use our printable size chart, use a plastic ring sizer tool, or measure the inside diameter of a ring that already fits you perfectly. Always measure your finger at the end of the day when your hands are warm, as cold temperatures can temporarily shrink your finger size.

Most standard ring designs (like simple solitaires or classic bands) can easily be resized by a professional jewellery or by our team at Golden Bird Jewels. However, please note that certain styles, such as full eternity bands, or rings made with specific tension settings, cannot be resized without altering the integrity of the design. We highly recommend double-checking your size before ordering these specific styles.

All sizes listed on the Golden Bird Jewels website follow the Standard US Ring Sizing System. If you live outside the US and only know your local size (such as UK letters or EU numbers), please refer to our International Conversion Chart, to find your perfect US equivalent before checking out.

To bring your dream piece to life, simply reach out to us via email contact@goldenbirdjewel.com or WhatsApp us at +1 (646) 574-4032with your design ideas. Feel free to share any inspiration images, preferred precious metals, specific gemstone choices, and your target budget.

At Golden Bird Jewels, you can create custom rings, necklaces, bracelets, earrings, and more. Whether you want to design an engagement ring, a special pendant, or a personalized bracelet, we offer a range of options to suit your vision.

The timeline for creating custom jewelry depends on the complexity of the design. Typically, it takes around 2 to 4 weeks from the design approval to the finished piece. We’ll keep you updated throughout the process.

Yes, we provide a detailed sketch or 3D rendering of your custom design for approval before production begins. This allows you to visualize the final product and make any necessary adjustments.

Yes, we offer free engraving services to add a personal touch to your custom jewelry. Whether it’s a special date, name, or message, our team can engrave your chosen text on rings, pendants, or other jewelry items.

The cost of custom jewelry depends on the design complexity, choice of diamonds or gemstones, and materials used. We provide a detailed price estimate once the design is finalized to ensure transparency.

We take immense pride in our craftsmanship and want you to wear your pieces with absolute confidence. Golden Bird Jewels offers a 30 days warranty on all our jewelry against any manufacturing defects in materials or workmanship. If you notice a structural issue with your piece due to how it was crafted, please reach out to us right away so we can inspect it and resolve the issue under our warranty.

If your jewelry requires maintenance or repair, please email our support team at contact@goldenbirdjewels.com or WhatsApp us at +1 (646) 574-4032 with your original order number, a brief description of the issue, and clear photos of the damaged area. Our team will review your request to determine if the repair falls under warranty or if it requires a paid service. Once evaluated, we will guide you through the next steps and provide secure shipping instructions to send your piece back to our workshop.

If our inspection confirms that the issue is due to a manufacturing defect, your repair will be completed completely free of charge, if it is under the timeline of 30 days. For damages caused by regular daily wear and tear, accidents, or sizing updates after our standard return timeline, a repair or resizing fee will apply. We will always provide you with a transparent cost estimate for approval before any physical work begins on your jewelry.

If an accent stone falls out due to a manufacturing defect within our 30-day timeline, we will replace the stone and secure the setting completely free of charge. Please note that the loss of a major center stone due to accidental damage or heavy impact is not covered under warranty, so we highly recommend securing independent jewelry insurance for total peace of mind.

Yes, we love helping you keep your jewelry looking as brilliant as the day you first opened it! We offer professional maintenance services, including deep cleaning, minor scratch polishing, and prong inspections, for a nominal service fee plus shipping costs. We recommend having your everyday rings inspected and tightened every 1 to 2 years to ensure the center stones remain perfectly secure.

Yes. Lab grown diamonds, also known as lab created diamonds, are real diamonds. They have the same physical, chemical, and optical properties as natural, or earth-mined, diamonds. The only difference is that they are made in a controlled laboratory setting instead of the earth's crust. Both lab-grown diamonds and natural diamonds are made of pure carbon crystals and have the same hardness and durability. The properties of lab grown diamonds - including cut, colour, clarity, and colour - are measured and graded the exact same way as mined diamonds.

The 4 C's of diamonds are: Cut, Color, Clarity, and Carat. Diamond prices are heavily impacted by these four characteristics, and most diamonds are independently graded according to standards set by the Gemmological Institute of America (GIA) in 1953. It is the universal language for diamond quality, ensuring consistency and accuracy around the world.

A diamond certificate, also known as a diamond grading report, is a document issued by an independent gemological laboratory. It provides an assessment of a diamond's 4 C's and other characteristics, ensuring transparency and aiding in value determination.

At Golden Bird Jewels all of our graded diamonds come with a complimentary diamond grading report from the International Gemological Institute (IGI) or the Gemological Institute of America (GIA). While GIA set the standards for grading diamonds decades ago, IGI is the largest provider of lab grown diamond grading reports, and is considered to be the standard for grading lab created diamonds.

While all of the 4 Cs are important, it is generally recommended to prioritize diamond cut quality over carat weight (size), as the cut has the most significant impact on a diamond's brilliance and sparkle. The choice between clarity (flawlessness) and colour (colourlessness) is more a matter of personal preference and budget. Because lab grown diamonds are grown in a controlled environment, more diamonds are often available and very affordable in high colour and clarity grades. This leaves room to focus on getting a high-quality diamond that is also larger in carat weight.

While both stones are visually stunning and created in controlled laboratory settings, they are completely different gemstones with unique mineral compositions. A lab-grown diamond is made entirely of pure carbon and is chemically, physically, and optically identical to a natural mined diamond. Moissanite, made of silicon carbide, is a distinct gemstone known for its exceptional fire and brilliance, yielding a different, more colourful light dispersion than a traditional diamond.

Both stones are exceptionally durable and perfectly suited for daily wear, such as in engagement rings. On the Mohs Scale of Hardness, diamonds are the hardest known mineral on Earth with a perfect score of 10. Moissanite follows incredibly close behind with a hardness rating of 9.25, making it harder than rubies, sapphires, and emeralds, and highly resistant to scratching or chipping.